1. What file formats do you accept?
We accept STL, OBJ, STEP, and 3MF files. If your design is in a different format, contact us for assistance with conversion.
2. Do you offer design services if I don’t have a 3D model?
Yes! Our expert designers can help you create or refine a model based on your ideas or sketches. Feel free to reach out for a consultation.
3. What materials do you offer for printing?
We provide a variety of materials, including:
- PLA: Eco-friendly and great for general use.
- ABS: Durable and suitable for functional prototypes.
- Resin: High-detail prints for miniatures and jewelry.
- Flexible Filaments: Rubber-like materials for flexible parts.
- Metal and Carbon Fiber Filaments: For specialized needs.
If you're not sure which material to choose, contact us for guidance.
4. How long does it take to print and deliver my order?
Printing times vary based on complexity and size, but most orders are completed within 2-5 business days. Standard delivery typically takes 3-7 business days, with expedited options available.
5. What is the maximum size you can print?
We can print objects up to 300 x 300 x 400 mm. For larger projects, we offer assembly options where multiple parts are printed and combined.
6. How much does custom 3D printing cost?
Pricing depends on material, size, complexity, and post-processing requirements. After you upload your design, you'll receive an instant quote. No hidden fees!
7. Do you offer post-processing (sanding, painting, etc.)?
Yes, we provide post-processing services such as sanding, painting, polishing, and coating to give your prints a professional finish.
8. What if I need to modify my design after placing an order?
You can request changes before printing begins. If printing has already started, additional fees may apply depending on the modification.
9. What happens if my printed item is defective or damaged during shipping?
We stand by our quality. If your item arrives defective or damaged, contact us within 7 days of delivery, and we’ll arrange a free reprint or refund.
10. Can I cancel or return my order?
You may cancel the order if production has not yet started. Since custom prints are made to order, we cannot accept returns unless there is a quality issue.
11. Do you ship internationally?
Yes, we offer worldwide shipping! Delivery times and fees will vary based on location. Import duties may apply for certain countries.
12. Are my designs kept confidential?
Absolutely. We respect your intellectual property and take confidentiality seriously. Your files will only be used for the purpose of fulfilling your order.
13. Can I request a prototype before placing a large order?
Yes! We recommend ordering a prototype to ensure the design meets your expectations before proceeding with bulk production.
14. Do you offer discounts for bulk or repeat orders?
Yes, we provide discounts for bulk orders and offer loyalty programs for repeat customers. Contact us to learn more about our pricing plans.
15. What if I don’t know the technical aspects of 3D printing?
No problem! Our team will walk you through the process and help you make the right decisions based on your needs.